![]() Refunds will be processed within 7 business days of receiving your return. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse. Send the return package to the address provided by our customer service team. All products must be returned in good condition to ensure full credit.īefore sending your return shipment, please remove all extra labels from the outside of the package. Please include all paperwork, parts, and accessories. Pack the item(s) securely in the original product packaging, if possible. Our team will provide you with a return shipping label and instructions on how to return your purchase. To return merchandise simply complete the Return Authorisation form available by first emailing along with a detailed explanation of the problem and photos/videos if you think this will help us understand the problem. Products that have been worn, used, or altered will not be accepted for return or exchange.Ĭustom or special order items are not eligible for return or exchange. Products must be in new and unused condition, with all original tags and packaging intact. If for any reason you are not satisfied, you may return your purchase within 14 days of the original delivery date for a full refund or exchange. The buyer is responsible for any destination import tax/charges (if applicable).Īt Trak Racer, we stand behind the quality of our products and want you to be completely satisfied with your purchase.We will advise if there are significant changes to any previous stated ETA and work with you accordingly. ETA's should be used as a guide only, as it is an estimate and this timeline can be impacted by unforeseen factors due to the nature of international supply chains. Order Estimated Time of Arrival (ETA) - where an item is out of stock, we will endeavour to provide an approximate ETA.If an item runs out of stock before your order is processed, a refund will be offered via the same means as your original payment. ![]() Trak Racer will ship to confirmed addresses only.We recommend all deliveries are sent to a business address to avoid any re-delivery charges. Please make sure someone will be available to receive your order, otherwise, your package may be diverted to your local post office or to your local shipping depot.Please advise your phone number at checkout so we can get in touch with you if there is any problem. ![]() Shipping charges will vary depending on the size of your order and your shipping destination. Please allow between 5-10 business days for delivery.
0 Comments
Leave a Reply. |